Terms of service

The service

Bullet Train is software for contracting companies to manage customers, jobs, estimates, contracts and related work, on the web and in its mobile apps.

Bullet Train is in early access. Features may change, and we may add, change or remove them as the product develops.

Accounts

Staff accounts are created by invitation from a company, or by signing in with an email address on a domain the company has verified.

Keep your sign-in details secure and tell your company administrator or us promptly if you think someone else has used your account. A company is responsible for the activity of the people it gives access to.

Your company’s data

A company owns the information it puts into Bullet Train. It gives us permission to store, process and display that information only to provide and improve the service for it.

A company is responsible for having the right to collect and use the information it enters, including its customers’ details, and for the messages it sends through Bullet Train.

A company can export its data while its account is active, and for a reasonable period after it ends.

Acceptable use

Do not use Bullet Train to break the law, send spam or unwanted messages, infringe anyone’s rights, or upload harmful code.

Do not try to access another company’s data, probe or disrupt the service, get around its security or usage limits, or copy or resell it.

AI features

Some features use artificial intelligence to suggest text, read documents or summarise information. Suggestions can be wrong. The company is responsible for reviewing anything before relying on it or sending it to a customer.

Fees

Fees, if any, are set out in the company’s order or agreement with Bullet Train. Where that agreement conflicts with these terms, the agreement wins.

Our property

Bullet Train, including its software, design and documentation, belongs to us. These terms give you the right to use it, not to own it. If you send us feedback, we may use it without obligation.

Suspension and ending

A company may stop using Bullet Train at any time, subject to its agreement. We may suspend or end access that breaks these terms or puts the service or other customers at risk, and will give notice where we reasonably can.

Disclaimers

We work hard to keep Bullet Train available, accurate and secure, but the service is provided “as is” and “as available”. To the extent the law allows, we make no other promises, including that it will be uninterrupted or error-free, or fit for a particular purpose.

Estimates, prices and documents produced with Bullet Train depend on the information and settings a company enters. The company is responsible for checking them.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our total liability for any claim relating to Bullet Train is limited to the amount the company paid us for the service in the 12 months before the claim.

Changes to these terms

We may update these terms. We will change the date at the top and tell staff users in the app or by email before a significant change takes effect. Continuing to use Bullet Train after that means you accept the new terms.

Governing law

These terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-law rules. Disputes will be heard in the state or federal courts located in Illinois.

Contact

Questions about these terms: hello@bullettraincrm.com.